Frequently Asked Questions
(continued)
TOEIC Examinee Handbook Frequently Asked Questions
3
Ⅲ
Offices: board meetings, committees, letters, memoranda,
telephone, fax and e-mail messages, office equipment and
furniture, office procedures
Ⅲ
Personnel: recruiting, hiring, retiring, salaries, promotions,
job applications, job advertisements, pensions, awards
Ⅲ
Purchasing: shopping, ordering supplies, shipping, invoices
Ⅲ
Technical Areas: electronics, technology, computers, laborato-
ries and related equipment, technical specifications
Ⅲ
Travel: trains, airplanes, taxis, buses, ships, ferries, tickets,
schedules, station and airport announcements, car rentals,
hotels, reservations, delays and cancellations
If I have a disability, can I still take the
TOEIC test?
If you require special testing arrangements because of a disability,
please contact your local TOEIC representative office to discuss
your needs at least two weeks in advance of the test date. Your
representative will make every effort to accommodate you. There
is no additional cost for special accommodations.
From what kind of contexts are the TOEIC test
questions drawn?
These are some examples of the settings and situations you may
find in TOEIC test questions:
Ⅲ
Corporate Development: research, product development
Ⅲ
Dining Out: business and informal lunches, banquets, recep-
tions, restaurant reservations
Ⅲ
Entertainment: cinema, theater, music, art, exhibitions,
museums, media
Ⅲ
Finance and Budgeting: banking, investments, taxes,
accounting, billing
Ⅲ
General Business: contracts, negotiations, mergers, marketing,
sales, warranties, business planning, conferences, labor relations
Ⅲ
Health: medical insurance, visiting doctors, dentists, clinics,
hospitals
Ⅲ
Housing/Corporate Property: construction, specifications,
buying and renting, electric and gas services
Ⅲ
Manufacturing: assembly lines, plant management, quality
control
Certificate of Achievement
The TOEIC Certificate of Achievement is an acknowledgement of
your English proficiency. The TOEIC Certificate of Achievement
is not available through some services. Contact your local represen-
tative for availability.
The Certificate of Achievement features:
Ⅲ
your name
Ⅲ
your scores
Ⅲ
test date and location
Ⅲ
administering organization
Ⅲ
watermark on back
Ⅲ
a format that is suitable for framing
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4 Preparing to take the TOEIC test www.ets.org/toeic
Identification Requirements
All test takers must read Part 1. Depending on whether you will
be testing within or outside your country of citizenship, you must
also read either Part 2 or Part 3, as appropriate.
Part 1: Information for all Test Takers
Ⅲ
You must have acceptable and valid ID with a signature and
photograph to be admitted to a test center. Identification
requirements are strictly enforced. It is your responsibility
to read and understand the instructions and requirements.
Ⅲ
If you arrive at the test center without the required identifica-
tion, the test administrator will not admit you, you cannot test,
and you forfeit your test fee.
When registering for the test, you must use exactly the same
name that appears on the primary identification document you
will present at the test center. Make sure to provide your entire
first (given name) and entire surname (family name). DO NOT
register under a nickname. If the name shown on your primary
identification does not match the name on the registration, you
will not be permitted to test.
Ⅲ
Only misspellings of your name can be corrected at check-in—
NAME CHANGES WILL NOT BE MADE. If your name
has changed for any reason, including marriage, you must still
present primary identification under the name you registered,
or you will not be permitted to test.
Ⅲ
If the test center administrator questions the ID you present,
you will be required to present additional proof of identity.
If positive confirmation cannot be made, you may be refused
admission to the test center and forfeit your test fee.
Ⅲ
Admittance to the test center does not imply that your form
of identification is valid or that your scores will be reported.
Test center personnel will check your identification before
assigning you a seat at the test center. The administrator will
check your signature to verify that you are the person in your
photo identification.
How to get ready to take the TOEIC test
The TOEIC test is not based on the content of any particular
English course, but rather on your proficiency—your overall
ability to use English. Improvement in proficiency may take
some time and is generally achieved through a combination of
practice and study. The TOEIC test does not test “business
English,” and you are not required to know specialized business
and technical vocabulary beyond that of a person who uses
English in everyday work activities.
Before taking the TOEIC test, there are several things you can
do to prepare for the test and improve your English proficiency.
Ⅲ
Become familiar with the test format and how to mark your
answers on the answer sheet. You can then focus your attention
on the questions themselves, rather than on the format. Review
carefully the test directions and the sample questions on pages
7–12 and the sample answer sheet and sample Background
Questionnaire on pages 14–17.
Ⅲ
Immerse yourself in the language as frequently as possible and
in as many ways as possible if it has been some time since you
have had contact with English. Reading, watching TV and
videos, listening to tapes, taking an English course, and speak-
ing with friends and colleagues are some of the ways to practice
English.
During the test
Ⅲ
Work quickly and carefully.
Ⅲ
Do not spend too much time on any one question.
Ⅲ
Mark your answers on your answer sheet and not in the test
book.
Ⅲ
Mark only one answer for each question.
Ⅲ
Try to answer every question to the best of your ability.
Ⅲ
Pay close attention to the time during the Reading section of
the test. In the Reading section (75 minutes) you have to pace
yourself—so work quickly and if you do not know the answer
to a question, come back to it later.
Ⅲ
You may not use note paper. You will receive credit only for
answers marked in the circles on the answer sheet. Your score
will be based on the number of questions you answer correctly.
If you mark more than one answer, that question will be
counted wrong—even if one of the answers you marked
is correct.
Preparing to take the TOEIC test
TOEIC Examinee Handbook Preparing to take the TOEIC test
5
Part 2: If Testing WITHIN Your Country of Citizenship
Only one form of primary ID is needed if your primary ID docu-
ment contains a photograph and signature. Please see the list of
acceptable primary ID documents on this page. However, if the
test administrator has any concerns about the primary ID docu-
ment, you will be required to present a secondary ID from the list
on this page.
If your primary ID does not contain your signature, you must
either sign the document or present an additional ID from the list
of secondary identification documents. The secondary ID cannot
be expired and must contain a recent, recognizable photograph
and your signature.
Part 3: If Testing OUTSIDE Your Country of Citizenship
You MUST PRESENT YOUR PASSPORT as your primary iden-
tification document (citizens of European and Schengen Zone
countries, see special requirements below). If you do not meet this
requirement, your test scores may not be reported.
If your passport is not written in English Language Letters,
you must also present an additional ID from the list of secondary
identification documents (see Part 1) that contains a recent, recog-
nizable photo and is in English.
If your passport does not contain your signature, you must
either sign your passport or present an additional ID from the list
of secondary identification documents (see Part 1).
European Union/Schengen Zone Countries
If you are taking the test within a European Union or Schengen
Zone country outside your own, you may use your valid national
or European identity card if you have one. The card you present
must contain a recent, recognizable photograph, your date of
birth, and your signature. If your form of identification is not in
English language letters and the test administrator cannot read
the language in which it is written, you may not be allowed to
test. If your official ID does not contain your signature, you must
present an additional document from the list of secondary identi-
fication documents (see Part 1) that does contain your signature.
Acceptable Primary Identification Documents
Ⅲ
passport with photograph and signature
Ⅲ
driver’s license with photograph and signature
Ⅲ
state identification with photograph and signature
Ⅲ
national identification with photograph and signature
Ⅲ
military identification with photograph and signature
Acceptable Secondary Identification Documents
If your primary identification is missing either a photograph or
signature, you must present one of the following secondary IDs
that can be used to meet the photograph or signature require-
ment; you must present one of the following secondary IDs in
addition to your primary ID. Secondary IDs that can be used to
meet the photograph or signature requirements are:
Ⅲ
a government-issued identification document that has not
expired including but not limited to passport, driver’s license,
state identification, national identification, or military iden-
tification. (There are some exceptions: see “Unacceptable
Identification Documents” below.)
Ⅲ
student ID
Unacceptable identification Documents
Ⅲ
any expired ID
Ⅲ
draft classification card
Ⅲ
credit card of any kind
Ⅲ
Social Security card
Ⅲ
learner’s permit or any temporary identification document
Ⅲ
international driver’s license
Ⅲ
international student ID
Ⅲ
notary-prepared letter or document
Ⅲ
employee identification card
If you cannot meet the specified ID requirements or if you
have questions about ID, please contact your local ETS TOEIC
representative before registering for the test.
Preparing to take the TOEIC test
(continued)
6 Preparing to take the TOEIC test www.ets.org/toeic
dictionaries, translators, and any handheld electronic or photo-
graphic devices
Ⅲ
creating a disturbance (disruptive behavior in any form will not
be tolerated; the test administrator/supervisor has sole discre-
tion in determining what constitutes disruptive behavior)
Ⅲ
attempting to give or receive assistance, or otherwise commu-
nicate in any manner with another person about the content of
the test during the administration, during breaks, or after the
test
Ⅲ
removing or attempting to remove test content, scratch paper,
or notes relating to the test content from the test center. Under
no circumstances may test content or any part of the test con-
tent be removed, reproduced, and/or disclosed by any means
(e.g., hard copy, verbally, electronically) to any person or entity.
Ⅲ
using scratch paper during untimed sections of the test or
during breaks
Ⅲ
tampering with a computer
Ⅲ
taking a weapon or firearm into the test center
Ⅲ
taking food, drink, or tobacco into the testing room
Ⅲ
leaving the test center vicinity during the test session or
during breaks
Ⅲ
leaving the testing room without permission
Ⅲ
taking excessive or extended unscheduled breaks during the
test session. Test center administrators are required to strictly
monitor unscheduled breaks and report test takers who take
excessive or extended breaks.
Ⅲ
referring to, looking through, or working on any test, or test
section, when not authorized to do so, or working after time
has been called
Ⅲ
failing to follow any of the test administration regulations in
this examinee handbook, given by the test administrator/super-
visor, or specified in any test materials
Ⅲ
The local ETS TOEIC representative reserves the right to take
all action—including, but not limited to, barring you from
future testing and/or canceling your scores—for failure to
comply with test administration regulations or the test admin-
istrator/supervisor’s directions. If your scores are canceled, they
will not be reported, and your fees will not be refunded.
Test Center Procedures and Regulations
The following procedures and regulations apply during the entire
test session, which begins when you are admitted to the test center
and ends when you leave the test center.
Ⅲ
No test taker will be admitted after test materials have been
distributed.
Ⅲ
Books, dictionaries, papers, notes, rulers, calculators, watch
alarms, mobile phones, listening devices, recording or
photographic equipment, highlighters, or aids of any kind
are not allowed in the testing room.
Ⅲ
Paper of any kind is not permitted in the testing room.
Ⅲ
You may not mark or underline words in the test book or make
notes in the test book or on the answer sheet.
Ⅲ
You must have the supervisor’s permission to leave the testing
room. Any lost time cannot be made up.
Ⅲ
There is no scheduled break during the TOEIC test. If you
must leave the testing room, you are required to give the
supervisor your identification document(s) before you leave the
room. You will not be permitted to make up the time you lose.
Ⅲ
At the conclusion of the test you will be required to return
your test book and answer sheet to the test supervisor.
Dismissal from Test Session
A test administrator/supervisor is authorized to dismiss you from a
test session/or your scores may be canceled, due to violations such
as but not limited to the following:
Ⅲ
attempting to take the test for someone else or having someone
else take the test for you
Ⅲ
failing to provide acceptable identification
Ⅲ
obtaining improper access to the test, a part of the test, or
information about the test
Ⅲ
using a telephone or cell phone during the test session or
during breaks
Ⅲ
using any aids in connection with the test, such as mechanical
pencils, pens, pagers, beepers, calculators, watch calculators,
books, pamphlets, notes, rulers, highlighter pens, stereos or
radios with headphones, cell phones, watch alarms (includ-
ing those with flashing lights or alarm sounds), stopwatches,
Preparing to take the TOEIC test
(continued)
Sample Questions
TOEIC Examinee Handbook Sample Questions
7
Section I: Listening
In this section of the test, you will have the chance to show
how well you understand spoken English. There are four parts
to this section, with special directions for each part.
Part I: Photographs
Directions: For each question, you will see a picture in your
test book and you will hear four short statements. The state-
ments will be spoken just one time. They will not be printed in
your test book, so you must listen carefully to understand what
the speaker says.
When you hear the four statements, look at the picture in
your test book and choose the statement that best describes
what you see in the picture. Then, on your answer sheet find
the number of the question and mark your answer. Look at the
sample below.
Example
You will hear: Now listen to the four statements.
(A) They’re looking out of the window.
(B) They’re having a meeting.
(C) They’re eating in a restaurant.
(D) They’re moving the furniture.
Statement (B), “They’re having a meeting,” best describes what
you see in the picture. Therefore, you should choose answer (B).
With 200 questions, the TOEIC test measures a wide range of
English proficiency. The following sample questions do not
indicate the full range of difficulties you would find in an
actual TOEIC test.
General Directions
The following general directions are taken directly from the test
book. After the general directions are specific directions for each
part of the test, along with sample questions for each of the parts.
This is a test of your ability to use the English language.
The total time for the test is approximately two hours. It is
divided into seven parts. Each part of the test begins with a set
of specific directions. Be sure you understand what you are to
do before you begin work on a part.
You will find that some of the questions are harder than
others, but you should try to answer each question to the best
of your ability. Your score will be based on the number of ques-
tions you answer correctly.
Do not mark your answers in this test book. You must put
all of your answers on the separate answer sheet that you
have been given. When putting your answer to a question on
your answer sheet, be sure to fill in the answer space corre-
sponding to the letter of your choice. Fill in the space so that
the letter inside the oval cannot be seen, as shown in the exam-
ple below.
Example
Mr. Jones to his accountant yesterday.
(A) talk
(B) talking
(C) talked
(D) to talk
The sentence should read, “Mr. Jones talked to his accountant
yesterday.” Therefore, you should choose answer (C). Notice
how this has been done in the example above.
Mark only one answer for each question. If you change your
mind about an answer after you have marked it on your answer
sheet, completely erase your old answer and then mark your
new answer. You must mark the answer sheet carefully so that
the test-scoring machine can accurately record your test score.
Sample Answer
a b , d
Sample Answer
a , c d
8 Sample Questions www.ets.org/toeic
Part II: Question-Response
Directions: In this part of the test, you will hear a question or
statement spoken in English, followed by three responses, also
spoken in English. The question or statement and the responses
will be spoken just one time. They will not be printed in your
test book, so you must listen carefully to understand what the
speakers say. You are to choose the best response to each question.
Example
Now listen to a sample question.
You will hear: Good morning, John. How are you?
You will also hear: (A) I am fine, thank you.
(B) I am in the living room.
(C) My name is John.
The best response to the question “How are you?” is choice
(A), “I am fine, thank you.” Therefore, you should choose
answer (A).
SAMPLE QUESTIONS
Question 1
You will hear: 1. Ms. Morikawa has worked here for a long
time, hasn’t she?
(A) At three o’clock.
(B) No, I’ve lost my watch.
(C) More than ten years.
Question 2
You will hear: 2. Which of these papers has a wider
circulation?
(A) The morning edition.
(B) Get more exercise.
(C) By messenger.
Question 3
You will hear: 3. Have you been to Paris before?
(A) No, they don’t have it.
(B) Only once, about five years ago.
(C) Yes, there are four of them.
Question 4
You will hear: 4. Why don’t we get something to eat after
the meeting?
(A) Because we are early.
(B) No, we don’t.
(C) That’s a good idea.
Question 5
You will hear: 5. Has Mr. Garcia given you an assignment,
or can you help me for a while?
(A) I’m free all morning.
(B) Mr. Garcia’s present was very nice.
(C) Yes, you can.
SAMPLE QUESTIONS
Question 1
You will see:
1.
You will hear: 1. Look at the picture marked number 1 in
your test book.
(A) She’s speaking into a microphone.
(B) She’s putting on her glasses.
(C) She has both eyes open.
(D) She’s using a microscope.
Question 2
You will see:
2.
You will hear: 2. Look at the picture marked number 2 in
your test book.
(A) The tables are being moved around.
(B) The waiters are wearing white
jackets.
(C) All the chairs are occupied.
(D) The two men are waiting to be
seated.
Sample Questions
(continued)
TOEIC Examinee Handbook Sample Questions
9
Question 3
You will hear: 3. (Man A) We’ll need to resurface this
whole stretch of highway.
(Man B) Is that really necessary? We did
this section last year.
(Man A) I know. The heavy traffic in
this area has ruined it already.
You will read: 3. Who are the speakers?
(A) Police officers.
(B) Physical therapists.
(C) Road engineers.
(D) Certified accountants.
Question 4
You will hear: 4. (Woman) We received your payment on
time, but you actually paid
more than you were billed.
(Man) Really? Maybe I read the
billing statement incorrectly.
(Woman) You might want to check
your records. Meanwhile, I’ll
send you a refund of your
overpayment.
You will read: 4. What did the man do?
(A) He lost his bill.
(B) He paid the wrong amount.
(C) He misread his calendar.
(D) He requested a refund.
Question 5
You will hear: 5. (Man) I see you’ve enlarged the
Wakefield factory.
(Woman) Yes, starting this fiscal year
we’ll be able to produce 800
cars a month.
(Man) I imagine you’ll be hiring
more people, right?
You will read: 5. What are they discussing?
(A) New car models.
(B) Staff reductions.
(C) Plant capacity.
(D) Architectural designs.
Part III: Short Conversations
Directions: In this part of the test, you will hear short conver-
sations between two people. The conversations will not be
printed in your test book. You will hear the conversations only
once, so you must listen carefully to understand what the
speakers say.
In your test book you will read a question about each con-
versation. The question will be followed by four answers. You
are to choose the best answer to each question and mark it on
your answer sheet.
SAMPLE QUESTIONS
Question 1
You will hear: 1. (Man) We should think about finding
another restaurant for lunch.
(Woman) Why? The food and service
here are great.
(Man) Yes, but the prices are going
up every week.
You will read: 1. Why is this man unhappy with the
restaurant?
(A) It is too noisy.
(B) It is too expensive.
(C) It is too crowded.
(D) It is too difficult to find.
Question 2
You will hear: 2. (Woman A) How was Dr. Borg’s
recent trip to Singapore?
(Woman B) She enjoyed the tour of
the port very much.
(Woman A) They say it’s one of the
most active in Asia.
You will read: 2. What did Dr. Borg find interesting?
(A) The tourist center.
(B) The airport.
(C) The musical performance.
(D) The harbor.
Sample Questions
(continued)
10 Sample Questions www.ets.org/toeic
us today about contemporary patterns in
foreign trade. Please join me in giving a big
welcome to Masami Suzuki.
You will hear: Now read question 3 in your test book and
answer it.
You will read: 3. What is the purpose of the talk?
(A) To nominate someone to the board
of directors.
(B) To introduce a guest speaker.
(C) To report on a research study about
university education.
(D) To announce a sales award.
You will hear: Now read question 4 in your test book and
answer it.
You will read: 4. What is Dr. Suzuki’s present position?
(A) Chief executive officer.
(B) Branch manager.
(C) Professor of economics.
(D) Senior vice president.
You will hear: Now read question 5 in your test book and
answer it.
You will read: 5. What is Dr. Suzuki’s topic?
(A) Establishing a branch office.
(B) The economy of Spain.
(C) Current international trade trends.
(D) Life in Switzerland.
Section 2: Reading
In this section of the test you will have the chance to show
how well you understand written English. There are three
parts to this section with special directions for each part.
Part V: Incomplete Sentences
Directions: This part of the test has incomplete sentences.
Four words or phrases, marked (A), (B), (C), (D), are given
beneath each sentence. You are to choose the one word or
phrase that best completes the sentence. Then, on your answer
sheet, find the number of the question and mark your answer.
Example
Because the equipment is very delicate, it must be handled
with
(A) caring
(B) careful
(C) care
(D) carefully
The sentence should read, “Because the equipment is very del-
icate, it must be handled with care.” Therefore, you should
choose answer (C).
Part IV: Short Talks
Directions: In this part of the test, you will hear several short
talks. Each will be spoken just one time. They will not be
printed in your test book, so you must listen carefully to
understand and remember what is said.
In your test book you will read two or more questions
about each short talk. The questions will be followed by four
answers. You are to choose the best answer to each question
and mark it on your answer sheet.
SAMPLE QUESTIONS
You will hear: Questions 1 and 2 refer to the following
announcement.
Good afternoon and welcome aboard
Nordair Flight 857 from Copenhagen to
Bangkok, with intermediate stops in Dubai
and Calcutta. We are preparing for departure
in a few minutes. At this time your seat
should be returned to its full upright position
and your seat belt should be fastened. Our
anticipated total flying time to Dubai is six
hours and twenty-five minutes. I hope you
enjoy the flight.
You will hear: Now read question 1 in your test book and
answer it.
You will read: 1. What is the final destination of the flight?
(A) Bangkok.
(B) Copenhagen.
(C) Dubai.
(D) Calcutta.
You will hear: Now read question 2 in your test book and
answer it.
You will read: 2. What will happen in a few minutes?
(A) The flight will land in Dubai.
(B) The passengers will board the plane.
(C) The plane will take off.
(D) The gate number will be
announced.
You will hear: Questions 3 through 5 refer to the
following talk.
Ladies and Gentlemen: It gives me great
pleasure to introduce Masami Suzuki, senior
vice president and a member of the board of
directors. Prior to joining our firm, our
speaker was an award-winning professor of
economics for more than a decade. Dr.
Suzuki spent several years at our branch
offices in Madrid and Zurich and will talk to
Sample Questions
(continued)
Sample Answer
a b , d
TOEIC Examinee Handbook Sample Questions
11
SAMPLE QUESTIONS
1. The pamphlet contains some importance information about
A B C
the current exhibit.
D
2. No matter how long it taking to finish the annual report,
A B C
it must be done properly.
D
3. The popularity of jogging appears to have decreased onto
A B C
the past couple of years.
D
4. According to the hotel manager, laundry sent out
A B
by 10:00 it will be returned by 5:00 the same day.
C D
5. The totally net worth of the company at the time of its sale
A B C
was 25.1 million euros.
D
Part VII: Reading Comprehension
Directions: The questions in this part of the test are based on
a selection of reading materials, such as notices, letters, forms,
newspaper and magazine articles, and advertisements. You are
to choose the one best answer, (A), (B), (C), or (D), to each
question. Then, on your answer sheet, find the number of the
question and mark your answer. Answer all questions following
each reading selection on the basis of what is stated or implied
in that selection.
Example:
The Museum of Technology is a “hands-on” museum, designed
for people to experience science at work. Visitors are encour-
aged to use, test, and handle the objects on display. Special
demonstrations are scheduled for the first and second
Wednesdays of each month at 13:30. Open Tuesday–Friday
12:00–16:30, Saturday 10:00–17:30, and Sunday 11:00–16:30.
When during the month can visitors see special demonstrations?
(A) Every weekend.
(B) The first two Wednesdays.
(C) One afternoon a week.
(D) Every other Wednesday.
The reading selections say that the demonstrations are sched-
uled for the first and second Wednesdays of the month.
Therefore, you should choose answer (B).
SAMPLE QUESTIONS
1. Mr. Yang’s trip will him away from the office for
ten days.
(A) withdraw
(B) continue
(C) retain
(D) keep
2. The company that Marie DuBois started now sells
products throughout the world.
(A) its
(B) it
(C) theirs
(D) them
3. If your shipment is not delivered Tuesday, you can
request a full refund for the merchandise.
(A) at
(B) by
(C) within
(D) while
4. The hotel breakfast fresh fruit juice and a choice
of pastries.
(A) includes
(B) to include
(C) including
(D) was included
5. We regret to announce the of the training session
scheduled for April 21.
(A) denial
(B) incapability
(C) postponement
(D) dismissal
Part VI: Error Recognition
Directions: In this part of the test, each sentence has four
words or phrases underlined. The four underlined parts of the
sentence are marked (A), (B), (C), (D). You are to identify the
one underlined word or phrase that should be corrected or
rewritten. Then, on your answer sheet, find the number of the
question and mark your answer.
Example
All employee are required to wear their
A B
identification badges while at work.
C D
The underlined word “employee,” is not correct in this sen-
tence. This sentence should read, “All employees are required
to wear their identification badges while at work.” Therefore,
you should choose answer (A).
Sample Questions
(continued)
Sample Answer
, b c d
Sample Answer
a , c d
12 Sample Questions www.ets.org/toeic
SAMPLE QUESTIONS
Questions 3–5 refer to the following notice.
NOTICE
If you are unable to work because of an extended ill-
ness or injury that is not work-related, you may be
entitled to receive weekly benefits from your
employer or the firm’s insurance company.
Ⅲ
To claim benefits, you must file a claim form
within thirty days of the first day of your absence
from work.
Ⅲ
Before filing the claim, you must ask your doctor
to fill in the doctor’s statement on the claim form,
stating the period of absence.
3. To whom is this notice addressed?
(A) Employers
(B) Doctors
(C) Employees
(D) Insurance agents
4. When must the claim form be filed?
(A) On the first of the month
(B) On the thirtieth of the month
(C) On the first day of disability
(D) Within 30 days of the start of disability
5. What must be done before the claim can be submitted?
(A) The employee’s company must be notified.
(B) The form must be duplicated.
(C) A government agency must be contacted.
(D) A doctor’s statement must be completed.
SAMPLE QUESTIONS
Questions 1–2 refer to the following card.
1. When did the guest receive this card?
(A) When making a room reservation
(B) When checking into the hotel
(C) When ordering a meal at a restaurant
(D) When paying the bill
2. Who issued this card to the guest?
(A) P. Angelo
(B) Ms. Martelli
(C) The hotel manager
(D) The restaurant cashier
Sample Questions
(continued)
Answer Key
PART I PART II PART III PART IV PART V PART VI PART VII
1. D 1. C 1. B 1. A 1. D 1. C 1. B
2. B 2. A 2. D 2. C 2. A 2. B 2. A
3. B 3. C 3. B 3. B 3. C 3. C
4. C 4. B 4. D 4. A 4. C 4. D
5. A 5. C 5. C 5. C 5. A 5. D
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